User Agreement

User agreement These terms are applied from 20 January 2012 onwards.

1. GENERAL

1.1. This user agreement contains the terms on the use of the online store (‘the Service’) of Hyvinvoinnin Tavaratalo Oy (‘Service provider’). As the customer (‘User’) registers to the Service or buys products from the Service, they accept these terms and commit to following them.

1.2. Contact information for the Service provider: Hyvinvoinnin Tavaratalo Oy, Business ID 1908326-4, Kärsämäentie 35, 20360 Turku, Finland. 1.3. The Service provider owns all rights for the content of the Service.

2. CHANGES

2.1. The Service provider is entitled to carry out changes to the Service at any time.

2.2. The Service provider is entitled to change the terms of this user agreement through notifying the User by email, in writing, or through the Service. In using the Service, the User accepts the changes.

3. ORDERING

3.1. Registration to the Service is not required for ordering products.

3.2. The User must be a competent natural person at least 18 years old, or a company, association, organisation or public corporation registered within the EU, in Norway, or in Switzerland.

3.3. The products are delivered by the means of transport selected by the User. A delivery fee is collected for the delivery, in accordance with the price list. The delivery alternatives and price list are presented in the Service.

3.4. The amount payable can be paid using the methods presented in the Service.

3.5. The Service provider reserves the right to not accept an order.

3.6. An order confirmation is sent to the User in the email address and/or mobile phone listed when registering.

3.7. The Service provider exercises extreme care in receiving and delivering all orders. The Service provider sends all orders it has accepted as quickly as possible. The ordinary delivery time is 2–14 working days from receiving the order. If products cannot be delivered because of a deficiency in stock, or if the delivery is delayed for other reasons, the User will be notified within 14 working days of placing the order. The Service provider is not responsible for any damage caused by exceeding the original delivery time.

3.8. The consumer legislation of the country of delivery is observed in considering the User’s right to change the contents of the order or to cancel the order altogether.

3.9. The Service provider reserves the right to cancel an order in part or in whole if the product has been sold out or if there are other insurmountable difficulties in its availability.

3.10. The Service provider is entitled to require a cookie to be sent to the User’s browser as a precondition for using the Service.

4. PRICES

4.1. The prices listed in the Service at the time of placing the order are valid. The Service provider reserves the right to correct incorrectly entered prices.

4.2. All prices include the value-added tax valid at each time.

5. REGISTRATION

5.1. When the User registers into the Service as a customer, they receive a user ID and password for the Service. These credentials entitle the User to use the Service, including the possibility to order products, examine their purchase history, customise the Service, and receive messages and direct marketing related to the Service.

5.2. Registration is free of charge.

5.3. The Service provider reserves the right to reject registration.

5.4. The User must be a competent natural person at least 18 years old, or a company, association, organisation or public corporation registered within the EU, in Norway, or in Switzerland.

5.5. Through registration, the User gives the Service provider permission to store their personal and business information in the Service provider’s customer register.

5.6. After registration, the right to use the service continues until further notice.

6. PERSONAL INFORMATION AND THEIR USE

6.1. The personal and business information submitted by the User is collected in the Service provider’s customer register. The Service provider reserves the right to store even other information about the User.

6.2. Information is surrendered to third parties only when required by statutory notification requirement, including the request of the customer or a statutory request by authorities. As defined in the Personal Data Act (Henkilötietolaki, 523/1999), the User is entitled to inspect their registered data.

7. USER'S RESPONSIBILITIES AND OBLIGATIONS

7.1. The User commits to using the Service according to legislation and good practices.

7.2. The User is solely responsible for any costs caused by or related to the use of the Service.

7.3. The User is responsible of any use under their user ID and password, and must ensure that the use takes place according to the terms of this agreement. The user must keep their password safe. They may not surrender their user ID or password to a third party.

8. SERVICE PROVIDER’S RESPONSIBILITIES AND THE RELATED LIMITATIONS

8.1. The Service provider reserves the right to change the Service, its availability, and the equipment requirements.

8.2. The Service provider is not responsible for any flaws in the Service or their consequences, or for the correctness or legitimacy of the products and services bought.

8.3. Through this agreement, the Service provider takes no responsibility for any damage which could not reasonably be considered when making the agreement.

9. FORCE MAJEURE

The Service provider is not responsible for any situation where the use of the Service or the delivery of an order is prevented, hindered, or delayed due to factors which the Service provider cannot affect, such as war, natural disaster, embargo, authority decision, disturbance in general traffic or energy distribution, labour dispute, or other corresponding factors which complicate or prevent the operations of the Service provider or their suppliers.

10. CANCELLATION OF THE AGREEMENT

Either party can cancel this agreement at any time. The cancellation takes effect immediately after the other party has been informed of it. The User’s responsibilities and rights for the Service end after this.

11. TERMS FOR THE PARTIES

The User may not transfer their agreement to any third parties. The Service provider reserves the right to transfer this agreement to another company within the Group.

12. SOLVING CONFLICTS

Any disputes related to the terms of this agreement will be processed at the Turku District Court.