Customer Service

Our Customer Service is happy to help you in English, Swedish and Finnish with any questions regarding our products and services or ordering.

Our Customer Service is open: Mon–Fri from 9 am to 3 pm (EEST)

Our warehouse is located in Finland, so you can order from us to EU countries without worrying about additional costs, such as VAT and customs duties.

🇬🇧 Our friends in the UK will also be informed that we collect VAT on your behalf 💙 Read more here.

More information in your own language:

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Delivery methods Payment methods Returns


Contact us

Phone: +358 10 422 9100*

Email: customerservice@thearcticpure.com

You can also send an email through our Live chat or of course chat with us during the service hours.

You can send us a message on our Facebook page

Or, using the contact form below

* Calls to our customer service are charged at EUR 0.0835/call + EUR 0.06/minute from landline phones, or EUR 0.0835/call + EUR 0.1717/minute from mobile phones, in addition to any call charges applicable under your pricing.

Arctic Pure Beauty & Superfoods (Business ID 1908326-4), Alvar Aallon tie 275, 21540 Preitilä, Finland.


Team Happiness of the Arctic Pure

Jami

  Jami    

Our customer service Jami is a jack-of-all-trades here at Arctic Pure. In addition to customer service, he also has experience in warehouse, billing and product management duties. Jami is always ready to solve any issue that you might come across as our customer.

Jutta

 Jutta

Jutta has been with us at Arctic Pure since day one. She is a certified natural product advisor so she has a lot of deep knowledge on our products. Jutta always serves our customers based on their unique needs with her best expertise.

Hanneli

 Hanneli    

Our jovial and creative shopkeeper and Happiness Manager Hanneli handles pretty much anything from customer service to campaign planning at Arctic Pure. Hanneli is also known for her delicious gluten-free recipes which you can also find from our blog. In her freetime, Hanneli enjoys gardening and orienteering (a popular activity for us nature-loving Finns!).

Tomi

 Tomi

Tomi is the founder of Arctic Pure. The source of Tomi’s happiness is the peace and quiet of the countryside and enjoying eggs from his own yard. Let us know how we can help you and we will make your day even better!

Linda

Linda

Linda is our warm and friendly brand manager who also regularly helps our customers in our customer service. Linda has a lot of hands-on experience with our products and has a solid expertise in our selection. Betjänar även på svenska!