Customer Service

Our Customer Service is happy to help you in English, Swedish and Finnish with any questions regarding our products and services or ordering.

Our Customer Service is open: Mon–Fri from 9 am to 3 pm (EEST)

Our warehouse is located in Finland, so you can order from us to EU countries without worrying about additional costs, such as VAT and customs duties.

🇬🇧 Our friends in the UK will also be informed that we collect VAT on your behalf 💙

More information with your own language:

🇫🇮 🇫🇷 🇩🇪 🇪🇸 🇮🇹 🇳🇱 🇸🇪 🇵🇱 🇷🇺 🇨🇳 🇯🇵

Order status Delivery methods Payment methods Returns


Contact us

Phone: +358 10 422 9100*

Email: customerservice@thearcticpure.com

You can also send an email through our Live chat or of course chat with us during the service hours.

You can send us a message on our Facebook page

Or, using the contact form below

* Calls to our customer service are charged at EUR 0.0835/call + EUR 0.06/minute from landline phones, or EUR 0.0835/call + EUR 0.1717/minute from mobile phones, in addition to any call charges applicable under your pricing.

Arctic Pure Beauty & Superfoods (Business ID 1908326-4), Kärsämäentie 35, 20360 Turku, Finland.


Team Happiness of the Arctic Pure

Laura  Laura    Jutta Jutta

Hanneli Hanneli    Tomi Tomi