Quick guide for ordering to the UK

Hi, we are so happy that you found us at Arctic Pure! Here is a bit more info about us.

Arctic Pure is an online store focusing on natural health, wellness and beauty products. You can find carefully selected, pure and reliable products from our selection. We deliver orders all around the world.

We hope you enjoy shopping with us!

Hanneli, Happiness Manager


Delivery fees and methods

The delivery fee to the UK is 8 euros. For orders over 100 euros we offer free delivery. The orders are delivered without concern of any extra VAT or duty fees, regardless of the value of the order. We at Arctic Pure are responsible for the VAT of the products. Deliveries from Finland to the UK are duty free.

We offer fast and reliable deliveries to the UK via DHL and UPS. Your order is typically delivered within 2–7 working days from the package leaving our handling facilities.

Customer service

Our friendly customer service team is ready to help you in English Mon–Fri from 9 am to 3 pm (EEST). You can reach us by phone (+358 10 422 9100), chat, our Facebook page or via the contact form on our customer service page.

Payment methods

The prices are in euros. We accept credit card payments with American Express, Discover, MasterCard (Eurocard) and Visa. You can also pay with Paypal. If you have a code for a discount or free shipping, you can enter it at checkout. Please note that we cannot reimburse unused discount codes after your payment.

Returns

As our customer, you have the possibility to return a single item or the whole order within 14 days from accepting the order. In order to receive a full reimbursement, the product needs to be intact. Please contact our customer service for more detailed instructions on how to make a return.

Terms of use, privacy statement and cookies policy

Our company complies with the EU law on data protection and privacy (GDPR). You can learn more about the privacy statement, cookie policy and the user agreement of our online store on our webpage (in English).


Arctic Pure Beauty & Superfoods

Kärsämäentie 35, 20360 Turku, Finland
customerservice@thearcticpure.com
+358104229100
FI Business ID/VAT/EORI: FI19083264
UK VAT: 381 2606 07 / UK EORI: GB381260607000
www.thearcticpure.com