Customer Service

Our Customer Service is happy to help you in English and Finnish with any questions regarding our products and services or ordering.

Our warehouse is located in Finland, so you can order from us to EU countries without worrying about additional costs, such as VAT and customs duties.

More information in your own language:

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Delivery methods Payment methods Returns

The 2024 Holiday shipping deadlines >> 

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Contact us

Phone: +358 10 422 9100*

Email: [email protected]

You can also send an email through our Live chat or of course chat with us during the service hours.

You can send us a message on our Facebook page or Instagram page.

Or, using the contact form below! 

* Calling our customer service costs a mobile phone fee (mpm) or a local network fee (pvm) when calling with a landline, in addition to any call charges applicable under your pricing.

Arctic Pure Beauty & Superfoods (Business ID 1908326-4), Alvar Aallon tie 275, 21540 Preitilä, Finland.

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Team Happiness of the Arctic Pure

 Jutta

Jutta has been with us at Arctic Pure since day one. She is a certified natural product advisor so she has a lot of deep knowledge on our products. Jutta always serves our customers based on their unique needs with her best expertise.

 Hanneli    

Our jovial and creative shopkeeper and Happiness Manager Hanneli handles pretty much anything from customer service to campaign planning at Arctic Pure. Hanneli is also known for her delicious gluten-free recipes which you can also find from our blog. In her freetime, Hanneli enjoys gardening and orienteering (a popular activity for us nature-loving Finns!).

 Tomi

Tomi is the founder of Arctic Pure. The source of Tomi’s happiness is the peace and quiet of the countryside and enjoying eggs from his own yard. Let us know how we can help you and we will make your day even better!